Postage and Packaging

New Royal Mail Charges: Royal Mail has now increased not only their prices but have also reduced the size of the parcels that they are willing to carry, this has resulted in some of our postal charges having to double. We are still getting used to the changes and you will note that the prices on the site have increased, some very light items due to their size are costing a very high amount to post, this is beyond our control. Where the site charges far too much for a delivery when we actually post the item we will refund the excess over and above what the postage, packaging and other expenses actually cost. 

Postage is calculated by the website based on weight and size and delivery area so we do not have a set delivery cost. We use Royal Mail and DPD. The website will calculate delivery costs for all post codes in England, Wales, some parts of Scotland and the Isle of Wight. Orders weighing above 2kg is charged at £6.99 for up to 27kg of products. Please use the estimate shipping button for delivery costs.

These post codes are all classed as offshore and DPD charge £22.00 per box: FK17-21: IV:  KW0-14, KW 15 -99: PA20 -99: PH17- 99:
AB 36- 38, AB 55 - 56: HS1-9, KA27-28: KW: PA20- 99: ZE, GY, BT, IM and EI Courier delivery £22.00. Royal Mail options are available for parcels weighing up to 20kg.

Postcodes BT, IM,  will cost £22.00 for courier deliveries, however, depending on the weight of your order we may be able to find a cheaper alternative for up to 15kg of products. Royal Mail can also be selected for the BT post code.

Deliveries to The republic of Ireland excluding the carriage of white vinegar and some larger containers of liquids: Courier rate £20.00. Small light items can be sent via Royal Mail, please contact us for prices if your items weigh less than 2kg..

We no longer ship outside of the UK except for the Republic of Ireland, please see our courier rate above.

Important details: Please note that Courier deliveries require a signature, however we will request that your parcel be left in a safe place BUT Summer Naturals can not be held responsible for parcels that may be stolen or damaged where a signature has not been obtained.

Summer Naturals cannot be held responsible for parcels that have had attempted deliveries and returned to a courier depot and where contact with the courier company is not made within three days of the first delivery attempt. Please note that parcels returned to a depot and not collected/ re-delivery arranged within 3 working days may be returned to us and will incur a return charge of £12.00. Where an item is returned undamaged and due to non collection, a refund less postage costs and any costs will be refunded back to you..

Parcels leave us in good condition, where details have not been left for a "safe" delivery place and parcels are returned for redelivery they are prone to damage, this is mainly due to the nature and weight of the products that we sell. Summer Naturals can not be responsible for parcels that are damaged after a delivery has been attampted and failed.

Processing and postage time

Please allow a 3 working day processing time and a further 2 to 3 working days postage time depending on which service you have selected. We do work as quickly as we can and do aim to have your order with you within one week of ordering. If you live in a remote part of the UK, delivery may take longer to arrive. ( please see notice below ). Larger parcels posted with the courier should be delivered within 48 hours. If your order is urgent, please email us and we will try to do all we can to get it to you as quickly as possible. You may select 24 hour delivery but this is delivery time which follows a processing time. Orders placed on a Friday will not be delivered until Monday where a 24 hour service has been selected.

Insurance and when things go wrong

In the very unlikely event of a parcel being lost please contact me. I will have the postage details and proof of postage required to file a claim with Royal Mail or the courier company that we have dispatched with. If it is found that Royal mail are not responsible for the reported loss where a fraudulent claim may have been made, insurance will not be recovered. I can not be held responsible in this event.

In order to process all deliveries, it is important that you give your full and correct address including full post code. We follow the clear address policy. Parcels can not be posted without a full post code. Please also notw that Summer Naturals can not be responsible for parcels being delivered to a worong address where the wrong address details have been provided.

Please contact us if you are aware that your postcode is in a Royal Mail problem delivery area.

Packaging and the environment

Because recycling is very important we try our very best to re-use packaging, we have an agreement with a local shopkeeper, we collect his used boxes and use them to package your orders so don't be surprised if your order arrives in a crisp box. By doing this we save the grocer a trip to the tip therefor reducing fuel emissions, it reduces all of the energy that would have been used when recycling those boxes and helps to keep the cost of packaging to a minimum. Where possible we will try to avoid using plastic although when we do it will almost certainly be pre used, unfortunately it is sometimes necessary in order to protect your order in transit.

Thank you!

 

 

Your postage cost can be seen by using the “estimate shipping” button in your shopping cart after you have placed items in your basket, you can see exactly what your postage will be before you go to checkout, you do not need to register on the site for this information. Please note that some post codes are not included in the Next day/two day shipping option.

Postage is charged by the weight and size of your order. The minimum postage is £2.50 using Royal Mail, the maximum postage cost is £6.99* for a two day service and £8.49*(Delivery time after a manufacture and processing time) for a next day delivery service up to 27kg* packed parcel weight.  A signature is usually required for DPD deliveries but you are welcome to add instructions to leave parcels in safe places although we cannot guarantee that the delivery driver will leave a parcel without a signature. These are delivery times only and both services are after our processing time, though we do try to get 24 hour/next day orders out as fast as we can. Please note that delivery times are based on working days, orders placed after 12.00 may not be processed and dispatched that day where 24 hour/next day delivery is selected. DPD deliver Monday To Friday. Please note that shipping time comes after a processing time which can be several days as many of our moulds are made after the order.

You wish to purchase over 27kg of product, postage cost is multiplied and sent in multiple boxes, however, depending on the weight of the parcel and the size of the items we have on occasion been able to refund part of the postage and we will always try to send using the cheapest possible method to our customers

There may be excess postage cost for customers purchasing the courier rate with the following post codes: Scottish Highlands includes postcodes: These post codes are all classed as offshore and DPD charge £22.00 per box: FK17-21: IV: KW0-14, KW 15 -99: PA20 -99: PH17- 99: AB 36- 38, AB 55 - 56: HS1-9, KA27-28: KW: PA20- 99: ZE, GY, BT, IM and EI Courier delivery £22.00. Royal Mail options are available for parcels weighing up to 20kg.
Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25, a surcharge is applicable to Courier deliveries; however, depending on the weight of your order, we will do our best to find the cheapest method of carriage that we can. We are currently using DPD; this service is not available for deliveries to The Channel Islands.

Customers from Northern Ireland and the postcodes noted above may use the Royal Mail Option for postage.

Overseas customers please email using the contact us for details if your country isn't listed below. You can register on the website and add the items that you would like to order to your shopping cart but please do not go through checkout as we will need to add the extra shipping costs to the website for you to select.

In the very unlikely event of a parcel being lost please use the contact us page. We will have the postage details and proof of postage required to file a claim with Royal Mail or DPD. If it is found that Royal mail/DPD are not responsible for the reported loss where a fraudulent claim may have been made, insurance will not be recovered. We cannot be held responsible in this event.

In order to process all deliveries, it is important that you give your full and correct address including full post code. We follow the clear address policy. Parcels cannot be posted without a full post code. Please allow a 3 working day processing time and a further 2 to 3 working days postage time depending on which service you have selected. We do work as quickly as we can and do aim to have your order with you within one week of ordering. If you live in a remote part of the UK, delivery may take longer to arrive. ->

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